Preparation
Arrange routes, meeting points, contact options and open questions before the journey or arrival.
Assistance & support
When a journey needs more coordination
Personal support for planned journeys, arrivals and transitions.
A journey can be basically well planned and still need support: at arrival, during transitions, with luggage, orientation or feedback to an approved contact person.
Urban Roots reviews whether personal or organisational support is sensible, feasible and clearly definable in the specific case.
Every request is reviewed individually. Not every request can be accepted.
What may be possible
Accompaniment of a defined section
Accompany one clearly agreed part of a journey or transition, once role and boundaries have been clarified.
Orientation and transitions
Coordinate arrival, onward movement, accommodation, luggage or contact persons.
Feedback
After an agreed section, provide short feedback to approved contact persons.
Sensitive information
Please do not send diagnoses, medication plans, care information, ID documents, passwords or unnecessary private details in the first step.
Boundaries
Urban Roots does not provide care, therapy, medical supervision, emergency service, legal guardianship, 24-hour care, taxi or passenger transport services, or package travel services.